The mouth is never the real problem, what you feel in your hand is a reflection of what is happening behind the saddle. Get the back relaxed and swinging, and the hind legs active, and the horse will feel like putty in your hands.
“You need to produce a walk. So work at the walk as well as the trot and canter. Get a good feeling of the body working in the walk. The walk is a mirror of the training of the horse.” ~ Christoph Hess
In the sport of Eventing, ensuring that our horses are truly fit for our level of competition is one of the best ways to prevent unnecessary injuries.
When riding Dressage, we want our horses to reach and push forward through the neck into the rein connection. This happens as a result of the horse's back engaging and lifting... similar to a nice round bascule over a jump.
Horses become incapable of learning when they go past a certain level of fear, anxiety, or stress. This means that if you keep hammering away at the horse, trying to teach them something when they are currently overwhelmed with stress, it will not work.